customer relationship management
, , , . . , , , .
. , . , , . .
. , , , , . , - . ( ) - .
, . , 5 , . , , .
. , , , , . .
, , CRM (Customer Relationship Management).
CRM- - , , , : , , , .
, CRM 1 . 2000- CRM- 35% , CRM . CRM- 75% .
CRM- :
, CRM- ;
, CRM- .
CRM- 40% 100 . $. , , , CRM .
, CRM- .
.
CRM- .
:
CRM-, ;
;
, , ;
CRM- .
Visio 2003, Microsoft Office.
, , , .
, , , , .
, 19 12 . :
CRM- ;
;
, , CRM- .
51 . - 10, 87 .
CRM-,
CRM - -, , .
CRM - , . .
CRM (Customers Relationship Management ) 90- XX . CRM , . -, . -, , .
