, , , , ; - [ ] - . : 12 - , , , , .

" + ", , 80%

. 1.1.

" + " ; 14 2

. 1.2. " + "

" + "? . 1.2. , ("" ) . , . ( 3,4 ) (Q it1 Qu1it), Q1 Ford.

, . :

14 2 .

23 67 .

22%.

12% 19,6%.

5,4% 13,8%.

RI ( ) 10% 33%.

.

: - " " " ".

, . " + ", :

" + ". - , , , .

" " " " , :

.

" " .

, , , , , - , . .

. 1.1 . . , , , 500 . . 300 . ., . , 200 . . .

, .

" + "

, " + ", :

: 95% . . 80%, 20%, , .

, .

, . , , , . . , . "" . , . , . ( -hidden fatory).

. (Q -Cost of Poor Quality), , , - . - . , , , .